Play Smart, Stay Safe on
bajibaji — Your Well-Being Comes First

1 Our Commitment to Safe Play

bajibaji was built with player welfare at its core. We believe that gambling — when approached responsibly — is a legitimate and enjoyable form of entertainment for adults. Our goal is to ensure that every player in Bangladesh who chooses bajibaji has access to a gaming environment that is transparent, fair, and equipped with meaningful safeguards.

Responsible gaming at bajibaji is not a checkbox exercise. It is a permanent operational commitment that influences how we design our platform, how we communicate with players, and how we respond when a player shows signs of distress. Our support team is trained specifically to identify and sensitively respond to players who may be experiencing gambling-related difficulties.

We recognise that Bangladesh has a diverse player base — from seasoned punters in Dhaka and Chittagong to first-time casino players in Sylhet and Rajshahi. Regardless of your experience level, bajibaji's responsible gaming tools are available to you at no cost, with no stigma, and with no impact on your standing as a valued customer. Taking control of your gaming is always encouraged.

bajibaji strictly prohibits the use of our platform by anyone under the age of 18. We also prohibit play by individuals who are experiencing acute financial hardship, are subject to a self-exclusion order, or who are accessing the platform in jurisdictions where online gambling is explicitly prohibited. We take these restrictions seriously and enforce them consistently.

2 Age Restriction — 18+ Policy

bajibaji is strictly an 18+ platform. No person under the age of 18 years is permitted to register an account, place a wager, or access any real-money gaming content on bajibaji under any circumstances. This policy is non-negotiable and is enforced at every stage of the player journey — from registration through to withdrawal.

How bajibaji enforces the 18+ age restriction:

• Date of birth declaration required at the point of registration — all players must confirm they are 18 or older before creating an account.
• KYC identity verification is required before any withdrawal is processed. Players must submit a government-issued identity document (National Identity Card, passport, or driving licence) showing their date of birth. Any document indicating the account holder is under 18 will result in immediate account closure.
• Ongoing monitoring — our compliance team reviews accounts for indicators of underage play, including unusual gaming patterns, inconsistent profile information, and anomalous payment method usage.
• Parental controls: If you are a parent or guardian and you believe a minor in your household may have accessed bajibaji, please contact our support team immediately at support@bajibaji. We will investigate and act promptly.

We strongly encourage all adults who share devices or households with minors to use device-level parental control software to prevent accidental access to gambling platforms. bajibaji supports the use of such tools and can provide general guidance on parental control options upon request.

3 Self-Exclusion Tools

Self-exclusion is one of the most powerful responsible gaming tools available to bajibaji players. If you feel that your gambling is no longer under your full control, or if you simply want to take a structured break from the platform, self-exclusion allows you to lock your account for a defined period — immediately, with no questions asked.

To activate self-exclusion on bajibaji, navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your desired exclusion period. The exclusion takes effect within minutes of confirmation. Alternatively, you may request self-exclusion directly by contacting support at support@bajibaji — our team will action your request within one hour, 24 hours a day, seven days a week, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.

4 Deposit and Loss Limits

bajibaji empowers you to define the maximum amount you are willing to deposit or lose over a given time period. These limits act as a financial guardrail, preventing impulsive over-spending during high-intensity gaming sessions or emotionally charged periods.

• Daily deposit limit: The maximum total amount you can deposit to bajibaji within any 24-hour period (Bangladesh Standard Time, UTC+6 midnight to midnight).
• Weekly deposit limit: The maximum total you can deposit across any rolling 7-day window. Useful for players who budget on a weekly basis.
• Monthly deposit limit: The maximum total depositable amount in a calendar month. Recommended for players who receive monthly income via salary, bKash, or bank transfer.
• Daily loss limit: Once your net losses for the day reach this threshold, bajibaji will prevent further wagers until the next day begins at midnight BST.
• Session wagering limit: A cap on the total amount wagered in a single session, regardless of wins or losses during that session.

Limits can be set in Bangladeshi Taka (৳) and take effect immediately when decreased. Increasing a limit requires a mandatory 48-hour reflection period before the higher limit becomes active — this cooling-off window is designed to prevent reactive decisions made in the heat of a losing streak.

5 Time-Out and Cooling-Off Periods

Not every player who needs a break requires a full self-exclusion. bajibaji's time-out feature gives you a shorter, temporary pause from the platform — from as little as 24 hours to as long as 30 days — without permanently closing your account or forfeiting access to your funds.

During a time-out period on bajibaji:

• Your account login is suspended — you cannot access games, place bets, or make deposits.
• Any pending withdrawals already in process will continue to completion.
• All scheduled promotional emails and SMS from bajibaji will be paused.
• Your account data, balance, and history are fully preserved and accessible again when the time-out ends.
• The time-out period cannot be ended early — once confirmed, it runs its full duration to ensure the break is meaningful.

Time-out periods available on bajibaji: 24 hours, 48 hours, 7 days, 14 days, and 30 days. After a 30-day time-out, if you still feel you need a longer break, bajibaji strongly encourages you to proceed to a formal self-exclusion. Our support team can guide you through this process and provide information on independent counselling resources available in Bangladesh.

6 Recognising Problem Gambling

Problem gambling develops gradually and can affect players of any background, income level, or experience. Recognising the early signs is critical — the sooner a pattern is identified, the easier it is to address. bajibaji outlines the most common warning signs below. If any of these apply to you or someone you know, please reach out for help.

Common warning signs of problem gambling include:

• Chasing losses — continuing to gamble in an attempt to recover money already lost, often increasing bet sizes to "win it back quickly".
• Neglecting responsibilities — missing work, skipping family obligations, or falling behind on essential payments in order to gamble or to free up money for gambling.
• Borrowing money to gamble — taking loans, using credit cards, borrowing from friends or family, or using bKash/Nagad accounts not your own to fund gambling activity.
• Secretive behaviour — hiding gambling activity from family members, lying about time spent gaming, or concealing transaction histories.
• Emotional dependency — feeling restless, irritable, or anxious when unable to gamble; using gambling as a way to escape stress, depression, or personal problems.
• Escalating stakes — needing to place progressively larger bets to feel the same level of excitement, a pattern consistent with tolerance build-up.
• Failed attempts to stop — making repeated efforts to reduce or quit gambling but finding it difficult or impossible to follow through without support.
• Prioritising gambling over basic needs — spending money earmarked for rent, food, children's education, or medical expenses on gambling instead.

If you recognise three or more of these signs in your own behaviour, bajibaji strongly encourages you to activate a self-exclusion, set strict deposit limits, and consider reaching out to a professional counselling service. The organisations listed in the Getting Help and Support section of this page can provide confidential assistance.

7 Self-Assessment Checklist

Use this checklist to honestly evaluate your relationship with gambling. This is not a clinical diagnostic tool — it is a starting point for self-reflection. Answer each question honestly, with your behaviour over the past four weeks in mind.

8 Getting Help and Support

bajibaji's own support team is your first point of contact for activating responsible gaming tools, requesting self-exclusion, or discussing concerns about your gambling behaviour. However, we also recognise that some players benefit from speaking to trained, independent counsellors who specialise in gambling-related issues. The following resources are available to players in Bangladesh.

When contacting bajibaji's support team regarding responsible gaming matters, you do not need to provide a detailed explanation. Simply stating that you wish to activate a limit, take a time-out, or self-exclude is sufficient — our team will handle the rest promptly and discreetly. All responsible gaming requests are treated with the highest level of confidentiality and are processed as a priority, ahead of standard account queries.

bajibaji will never attempt to persuade, incentivise, or pressure a player to reverse a responsible gaming decision. If you request self-exclusion, we will not offer you a bonus or promotion to change your mind. Player welfare always takes precedence over commercial considerations on bajibaji.