bajibaji
Frequently Asked Questions

bajibaji requires identity verification (KYC) before processing your first withdrawal. You will need to submit a clear photo or scan of a valid government-issued identity document — your National Identity Card (NID), passport, or driving licence. The document must show your full name and date of birth matching the details on your account. KYC documents are reviewed within 24 hours on business days. Submitting accurate information at registration speeds up this process significantly.

To reset your bajibaji password, go to the Login page and click "Forgot Password". Enter the mobile number registered to your account and you will receive an OTP within 60 seconds. Enter the OTP, then choose a new strong password of at least eight characters combining uppercase letters, lowercase letters, and numbers. If you do not receive the OTP after two minutes, check that the number you entered matches your registered number exactly, or contact the bajibaji support team via live chat for immediate assistance.

No. bajibaji strictly enforces a one-account-per-player policy. Creating duplicate accounts — whether under the same name, the same device, the same mobile number, or the same payment method — is a violation of our Terms & Conditions and may result in all accounts being suspended and any associated winnings being voided. If you believe a duplicate account was created in error, contact support at support@bajibaji before attempting to register again.

To permanently close your bajibaji account, contact the support team via live chat or email support@bajibaji with the subject line "Account Closure Request". Our team will process your request within 24 hours. Before closure, any remaining balance in your account will be returned to your registered bKash, Nagad, or bank account — ensure your withdrawal details are up to date before submitting the request. Account closure is irreversible; you will need to register a new account if you wish to return to bajibaji in the future.

bKash deposits on bajibaji are credited to your account within 1–3 minutes under normal conditions. The process is fully automated: you initiate the deposit from your bajibaji account dashboard, confirm the transaction on your bKash app, and the funds appear in your casino wallet almost immediately. If a deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and share it with the bajibaji support team via live chat for manual verification.

The minimum deposit on bajibaji is ৳200 for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank carry a minimum of ৳500. There is no maximum deposit limit set by bajibaji, although individual bKash and Nagad accounts have their own daily transaction limits imposed by those services. Players who regularly deposit larger amounts are encouraged to complete their KYC verification to avoid any processing delays.

The minimum withdrawal amount on bajibaji is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. Withdrawals are processed within 1–12 hours for verified accounts; unverified accounts must complete KYC before any withdrawal can be released. bajibaji does not charge a platform fee on withdrawals, though your bKash or bank provider may apply their own service charges. Withdrawals are always returned to the same payment method used for the original deposit wherever possible.

bajibaji does not charge any internal platform fees on deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, and Rocket may apply their own transaction fees, which are set independently by those services and are outside bajibaji's control. We recommend checking your bKash or Nagad app's current fee schedule before initiating a transaction. Bank transfers processed through Dutch-Bangla Bank or BRAC Bank may also carry inter-bank charges depending on your account type.

Withdrawals that remain pending beyond 12 hours on bajibaji are typically held for one of three reasons: your KYC verification has not yet been completed, the withdrawal amount triggers a routine compliance review, or your payment method details require confirmation. Log into your account and check for any pending verification requests in the notifications panel. If no action is required on your end, contact bajibaji support via live chat with your withdrawal reference number and our team will investigate and provide a resolution within two hours.

Yes, both Nagad and Rocket are fully supported deposit and withdrawal methods on bajibaji, alongside bKash and Upay. Nagad deposits typically credit within 2–5 minutes. Rocket (Dutch-Bangla Mobile Banking) deposits follow the same timeline. To use any mobile wallet method, the wallet must be registered in your own name — bajibaji's anti-fraud policy prohibits using payment accounts that belong to a third party, and any such transactions will be flagged and reviewed before processing.

bajibaji offers a comprehensive range of cricket betting markets covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI World Cup, and all Bangladesh Tigers international fixtures. Available markets include match winner, toss winner, top batsman, top bowler, total runs over/under, method of first dismissal, and live in-play betting on ball-by-ball action. BPL and Bangladesh national team matches receive the deepest market coverage, with odds updated in real time throughout each match.

All slot games available on bajibaji are supplied by certified game studios including Pragmatic Play, NetEnt, and Microgaming — providers whose Random Number Generator (RNG) systems are independently audited for fairness. Each game's RTP (Return to Player) percentage is displayed in the game information panel. bajibaji does not alter the RTP settings of any game it hosts, meaning players receive the same odds as on any other platform carrying the same title from the same provider.

Yes. bajibaji is fully optimised for mobile play on both Android and iOS devices. No app download is required — the entire platform runs in your mobile browser (Chrome, Firefox, or Safari) with a responsive layout designed for smaller screens. Live casino tables, cricket betting, slots, and the Lucky Gods Fishing game all perform smoothly on a standard 4G or Wi-Fi connection. For the best experience, ensure your browser is updated to the latest version.

Live casino on bajibaji connects you via high-definition video stream to real dealers operating physical tables in a professional studio environment. Games are powered by Evolution Gaming and Ezugi and include live Baccarat, Blackjack, Roulette, Teen Patti, Andar Bahar, and Dragon Tiger. You place bets through an on-screen interface while watching the dealer and other players in real time. Live casino games require a stable internet connection of at least 4 Mbps for uninterrupted streaming.

Lucky Gods Fishing is a multiplayer arcade-style shooting game available on bajibaji where players fire at fish and sea creatures of varying values — the bigger the creature, the higher the payout. You select a table stake level, choose your cannon's power, and shoot at targets moving across the screen. Winnings are calculated based on the creature's value multiplied by your bet. It is one of the most popular casual games among Bangladeshi players due to its fast pace, vivid visuals, and the ability to win real BDT prizes.

bajibaji offers a welcome bonus on your first qualifying deposit — typically a percentage match credited directly to your casino wallet. The exact bonus amount and percentage may vary based on current promotions, so always check the Promotions page after logging in for the latest offer. To qualify, you must have a verified account, make the minimum qualifying deposit, and opt in to the bonus during the deposit process. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets before you can withdraw any winnings derived from that bonus. Not all game types contribute equally — slots typically contribute 100%, while live casino and sports bets may contribute at a lower rate. Always read the specific bonus terms on bajibaji before opting in.

Yes. bajibaji regularly runs seasonal promotions around major Bangladeshi occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Victory Day (December 16). These promotions may include enhanced deposit match rates, free spins on featured slots, or special cashback offers for a limited period. Players are notified of seasonal promotions via on-site banners and email (where opted in). Check the Promotions section of your bajibaji account in the weeks leading up to these occasions for active offers.

A bonus on bajibaji can be cancelled or forfeited if any of the following occur: you requested a withdrawal before completing the wagering requirement, you violated the Terms & Conditions of the specific promotion (e.g., placing bets on excluded game types), a duplicate account was detected, or a bonus was claimed multiple times using different payment methods. If you believe your bonus was removed in error, contact support at support@bajibaji within 48 hours of the cancellation with your account details and the relevant bonus reference.

bajibaji is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational accounts, and all transactions are monitored continuously for fraud and unauthorised access. bajibaji applies strict identity verification (KYC) to prevent underage gambling and account misuse. While online gambling regulations in Bangladesh are complex, bajibaji operates under a fair play framework and prioritises player security above all else.

The minimum age to register and play on bajibaji is 18 years old. This is a strict requirement with no exceptions. During registration you must confirm that you are 18 or over, and bajibaji's KYC process verifies your date of birth against your submitted identity document. Any account found to belong to a player under the age of 18 will be immediately suspended, all deposits returned, and any winnings voided. bajibaji takes its 18+ policy seriously as part of its commitment to responsible gaming across Bangladesh.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your bajibaji account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling-off period — this delay prevents impulsive decisions. Reducing a limit takes effect immediately. bajibaji strongly encourages all players to set a deposit limit as a first step in managing their gambling budget responsibly, regardless of whether they feel they currently have a problem.

Self-exclusion on bajibaji allows you to block access to your account for a chosen period — 30 days, 90 days, 6 months, 1 year, or permanently. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team via live chat or at support@bajibaji. During a self-exclusion period, your account is locked, you will not receive any promotional communications, and you cannot reverse the exclusion until the period expires. bajibaji will never attempt to persuade you to undo a self-exclusion decision.

If you feel that gambling is negatively affecting your life or the lives of people around you, help is available. bajibaji's responsible gaming support team is reachable 24/7 via live chat or at support@bajibaji — we can activate limits or self-exclusion immediately and without judgment. International support organisations including Gamblers Anonymous (gamblersanonymous.org) and Gam-Anon (gam-anon.org) offer confidential peer support. In Bangladesh, Kaan Pete Roi provides a free emotional support helpline. Please reach out — asking for help is the strongest move you can make.